Here at New York - The Capsule, we stand behind the quality of our products. If for any reason you're not completely satisfied with your purchase, we'll gladly assist you in processing a return or exchange.

Easy Returns & Exchanges:

Contact Us: Get in touch with our customer service team within 30 days of receiving your order to initiate a return or exchange. You can reach us via email at returns@newyorkthecapsule.com or through our contact form on the website.

Prepare Your Package: Make sure your goodies are in their original unworn, unwashed condition, complete with all tags and packaging. Pop 'em back in the bag or box they came in, or any other secure packaging.

Send It Back: Time to ship it on out! We offer free returns, so you can send your package back without worrying about extra costs. We'll hook you up with the return address when you reach out to us.

Receive Your Refund or Exchange: Once we receive and inspect your return, we'll process your refund or exchange promptly. Refunds will be issued to the original payment method, while exchanges will be shipped out as soon as possible.

Important Deets:

You've got a solid 30 days from receiving your order to request a return or exchange.

We've got your back with free returns – yep, you heard right, no extra costs for you.

Expect your refund to hit your account within 5-7 business days after we receive your return.

Exchanges are subject to availability, but don't sweat it – if we're out of stock, we'll find something equally fab for you.

Contact Us:

Got questions? Need a hand? Want to chat about your favorite NYC spots? We're here for it all. 

Reach out to our squad at returns@newyorkthecapsule.com or give us a shout at 1-800-NEW-YORK. Our hours are Monday to Friday, 9am to 5pm EST.

Thanks for rocking with New York - The Capsule. 

We appreciate you, gorgeous!